Book an appointment
Contact Our Service Team
For any questions about our services or to initiate a warranty claim or return:
  • Email:​ [tojumpx@163.com]
  • Service Hours:​ Mon – Fri, 9:00 AM – 5:00 PM
  1. Contact Us:​ Reach out to our service team via email at [tulope@163.com]​ with your order number and a description of the issue.
  2. Get Guidance:​ We will provide you with troubleshooting steps or authorize a return if needed.
  3. Ship (if required):​ For warranty assessment or returns, ship the product to the address we provide, including the RMA number clearly on the package.
  4. Resolution:​ We will process your request promptly—through replacement, repair, or refund—and keep you updated at every step.